Call Answering Service
Don’t miss calls and lose sales. Improve customer satisfaction and retention. All your calls answered. Free up your time and be better than your competition by using our call answering service.
In a nutshell – Divert your calls to us, we answer them and send the message to you via text and/or email for you to deal with when you have time. Never any charge for sales, dropped, spam, family and employee calls.
You’re always placed in the cheapest bracket every month, no paying for a package you don’t use up with us! We’re here for you.
Providing professional, trustworthy, friendly and effective virtual solutions since 2006
Phone answering service.
By using a professional phone answering service, catching every call and onboarding every single caller into your customer service experience, you will increase customer satisfaction resulting in happier customers who are more likely to become repeat buyers.
Business Call Answering Service
100% UK Based virtual receptionists are waiting to take your business calls, in your business name. We speak to your customers just as our own for that truly professional and caring service.
Virtual PA
Go one step further and let us handle diary management, bookings, call transfers and much more.
Virtual Admin
As a standalone service, we offer audio transcriptions, emails, letter writing, website creation, logo creation and much more.
Partner with us
Thinking of starting your own Call Answering Service? How about adding it to your existing services? Or swapping to our bespoke cloud answering software.
Quick FAQ’s
Can I use my own phone equipment?
Yes! Today it’s easier than ever to divert your phone calls to us. All of the main providers and all of the VOIP providers should be able to offer you a divert facility using your own hardware. If it’s not available or you are unsure how to do it, they should be able to guide you.
Do you offer a free trial?
We offer a no obligation, 30 day or 45 message (whichever comes sooner) fair use trial. We ask for no payment details up front and the service you will recieve will be the same as a fully paid up customer.
How do you compare cost wise?
This is a great question. We position ourselves as a family owned and run quality business answering service that puts your customer satisfaction above chasing sheer call volume. We’ve been in the industry well over a decade and have heard all the stories. Our focus first and foremost, is to service out existing clients to the absolute utmost of our ability, we are not a mass provider. Frankly, for the service we provide, we are a cheap telephone answering service, price shouldn’t be the sole focus when selecting someone to deal with your customers, quality should be and we’ve got that in mountains!
Are you a 24/7 service?
No. There is good reason for this. Think about your business, think about the most likely times people will call. For services that offer out of hours emergency contact, think about why would you need to add in a 3rd party to make the process longer for your client to reach you? We don’t think perpetuating the myth business’s/self employed people need to be contactable 24 hours a day, 7 days a week is useful or healthy.
We Build Relationships with our Call Answering Service
You aren’t just another customer, to us, you’re everything. When you do well, we do well.
Core Principles
Trust, respect and professionalism. We know it takes a lot of trust to put your customers and tasks into our hands. We don’t take that lightly.
- Improves Customer Service, create an experience that keeps customers.
- Free Your Time, focus on other tasks to grow your business and create a more healthy work/life balance.
- Increase Growth, with more calls captured, you are more likely to gain custom and keep custom. Growth in business and profits.
Trust, respect and professionalism. We know it takes a lot of trust to put your customers and tasks into our hands. We don’t take that lightly.
Our latest articles
- Case Study: Call answering for Window Fitting and Repair company
Case Study: Call answering for Window Fitting and Repair company A lovely family run business is doing exceptionally well. They cater for putting in new windows and doors, repairing existing items and also cover things like conservatorys and roofs for sun rooms. It’s a thriving business, so much in fact that they can’t take all … Read more - Small Business Call Answering ServiceSmall Business Call Answering Service, it’s what we do! Small business are the backbone to the UKs economy and they are the champions at what they do. A small business call answering service specifically suited to small business can help in many ways! When we talk about small business, we mean total members involved in … Read more
- Telephone Answering Service for Car Dealers
Telephone Answering Service for Car Dealerships We have worked for many years with car traders and dealers across the UK. This gives us, and therefore you a great advantage as we know the needs and specific requirements most car dealers require. This enables us to provide an amazing answering service for car dealerships. We speak and … Read more